All products are new, and are presented in their original packaging or seal.
We have made every effort to duplicate the real colors of our products as it appears on your monitor. However, the actual colors shown will vary depending on your monitor and we cannot guarantee that your monitor's display of any color will be accurate.
Cosmetics not include instruction manual. With electrical products usually include an instruction manual in Spanish in the sales package. In some cases it may even happen that we do not have the manual in Spanish or it is available only through the manufacturer's website in PDF format.
The prices shown include VAT and are valid for all over the world.
The customer browses our online store incorporating the cart those items you wish to buy.. Once you make your selection of items, choose the method of payment and shipping. Prior to the order, you must register by filling out a form with your personal data, or connect with your password in the event and be registered, to complete your order. The minimum age to make purchases in our online shop is 18.
All orders are shipped via insured shipping companies we work with. The delivery time depend on the destination, usually being from 7 to 15 working days (excluding incidents caused by malfunction or excessive transportation orders due to promotions) from receipt there of. Delivery in a remote village often difficult, so the carriers do not pass daily and may delay delivery. Shipments and deliveries are made Monday through Friday, excluding holidays. The amount of shipping is automatically calculated at the time you place your order, depending on the destination and method of payment. Then select the destination and select the payment method and the shipping method. Appears, fully detailed, the total amount of your purchase, including shipping. At that point you can decide whether to continue or not with the purchase process. Please contact us if you have any questions.
These are our payment options available:
Bank Transfer. If you choose to transfer as payment prior (or deposit account) will provide our account numbers for payment. You can make a bank transfer from your bank or habitual or box, if you prefer, make a deposit account at a branch. Once payment is received your order will be sent by courier service. If within 7 business days (excluding weekends) has not received payment the order will be canceled.
Our account number for payments is: ES03 0081 1455 0800 0110 1614 / BSAB ESBB
VERY IMPORTANT: in the transfer concept you MUST indicate CLEARLY the order number of the players whose fee is being paid.
Credit Card. You can pay with your Visa, Visa Electron, American Express, Maestro and Mastercard through secure Paypal gateway.
Paypal. You can make the payment via the secure Paypal payment method.
Important: If the request, once confirmed and shipped, is not accepted by the client it will be responsible for costs incurred. You will receive an invoice or proof of purchase by mail and / or email. All false, or attempted fraud, orders will be reported to the appropriate authorities. All necessary information to assist the investigation will be provided.
From the "My Account" you can learn at any time, the state where your order is. Click on "My Orders" and display any of the following states:
- Pending: Your order has been successfully received and will be processed shortly.
- Waiting for payment: You have chosen to pay by bank transfer and we are waiting for you to make or take effect.
- Awaiting item: The requested item is out of stock in our warehouse, and we are waiting for his arrival.
- Process: It is processing your request. For payments by bank transfer or credit card means that your payment has been received correctly.
- Ready to ship: The order is complete and packaged, ready to be shipped.
- Preparing: Are you preparing your order. (It is not possible to cancel).
- Shipped: Your order has been shipped (no longer possible to cancel).
- Impact: There is a problem with your order that requires action by any of the parties.
- Cancelled: Your order has been canceled.
Freeshippingmakeup guarantees its customers the option to cancel your order before Processing state.
While most deliveries are made within that period, occasionally, shipping delays may occur. If you received an email confirmation of your shipping and have not received it yet may be because the messenger has not found its home, it has happened in a time when you were absent or has suffered any type of incident. Contact us, or transport companies that take your order to resolve it ASAP.
Our electrical products have the following guarantees:
If at the time you receive your product it is found defective will be replaced, completely free, for a new product, provided the product has not been used. A refund instead of exchange shall be done after checking their status. If change is necessary to return the entire source material and that the goods have not been tampered with or altered, it is in perfect condition with all its original protective packaging or plastics. Please contact us when to process before product change from the "Contact us" section of our website.
Pack the product as far as possible as you receive it, to prevent damage during transport. Do not use adhesive tape or write on the original packaging. Ship to the shipping agent pick up the package, and after review of the product and checked the default, it will send out a new product to the customer in the shortest possible time. Otherwise (ie, if the product did not present any anomaly) the client will receive, again, the same product.
Important: any product that has suffered damage in the packaging or the product itself is not acceptable, recommend not removing the protective plastic if any to check the perfect functioning of your article.
All of our products enjoy a two year limited warranty. In case of failure just contact us and we will manage the repair of the product.
Before you send your item you must contact us to let us shipping and return authorization. Pack the product in a closed and perfectly conditioned package to prevent damage during transport. Include a brief description of what happens to the product and a copy of the invoice or receipt.
Important: Any tampering or repair by unauthorized personnel will void the warranty.
If the product delivered does not match the content of the order must notify us immediately. Contact us via the contact section of our website and process your issue as soon as possible.
You can contact us from the Contact Us section.
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